Transit Alert: SEPTA is cutting bus, subway, and rail service across Philadelphia. These changes may affect patients, visitors, and staff traveling to and from Fox Chase Cancer Center locations. Read full update.
Nurse Navigation
Please call 888-Fox-Chase to be connected with our new patient office if you have received a cancer diagnosis. The new patient office's hours of operation are Monday - Friday 8am-5pm.
New Patients Call 888-369-2427
Our Nurse Navigators are clinically trained specialists who support patients before their first appointment at Fox Chase. Nurse Navigators are uniquely qualified to connect patients to the appropriate cancer care team, expediting care when possible.
Nurse navigators will answer clinical questions about a patient’s diagnosis leading up to their first appointment, discuss treatment options, and coordinate medical administrative tasks to facilitate a smooth transition into treatment at Fox Chase.
In addition, Nurse Navigators will educate patients and families about support services offered at the Center to ease anxiety surrounding a diagnosis.
Your Nurse Navigator will:
- Prepare you for your visit before you even arrive on campus
After you call Fox Chase to schedule an appointment, a Nurse Navigator will connect with you. Based on the clinical information surrounding your diagnosis, the navigator will make sure you are scheduled for the appropriate type of appointment with the correct physician. The navigator will make sure to educate you on what to expect and what is needed prior to your appointment. The nurse navigator works alongside a team of medical records coordinators, to minimize your burden of collecting your own record items. Your nurse navigator will serve as your point of contact throughout your care at Fox Chase. . - Help you understand your diagnosis and answer your clinical questions — from the very first call
All of our Nurse Navigators are experienced nurses with a high degree of clinical expertise. Because they are your first point of contact after you schedule your appointment, you can begin asking clinical questions you may be concerned about right away. Nurse Navigators are equipped with knowledge to help you better understand your diagnosis and treatment options, which can help reduce anxiety. - Educate you about your care, refer you to other services as needed, and expedite your care wherever possible
In seeking treatment, patients may come across various barriers which make it difficult to navigate the healthcare system. There are a whole range of issues that can come up, which may be related to transportation, finances, insurance, language, communication, fear, anxiety, or family support. You may need additional services outside of your medical treatment to help you cope with these issues. Your Nurse Navigator is aware of the resources available to you, and can refer you to the services you may need many of which are available in-house, right at Fox Chase, or in the nearby community. Often, based on a patient's needs, the Nurse Navigator can begin to coordinate the necessary resources before the patient even arrives at the Center.
