Due to a system-wide technology update, we are experiencing extremely high call volume. We appreciate your patience with our operators during this time. Thank you for choosing Fox Chase Cancer Center.
Protection of Patient Care
Code of Conduct
Fox Chase maintains a code of conduct for patients, families, visitors, caregivers and staff to ensure a safe and respectful environment for all. It is the policy of Fox Chase Cancer Center to prohibit the personal possession of rearms and all other weapons in the Center or its related building(s) or on any property belonging to Fox Chase Cancer Center, and we request that individuals refrain from bringing weapons of any kind to the Center. Illegal drugs, alcohol and other intoxicants are also prohibited, and all of our buildings are smoke-free. We are committed to a smoke-free policy. Failing to comply with the above-mentioned expectations, or exhibiting disrupting or threatening behavior, will result in consequences that may include being asked to leave the premises.
We take the privacy and security of our patients and their protected health information seriously. Fox Chase is subject to regulation under the federal Health Insurance Portability and Accountability Act (HIPAA), which, among other things, protects the privacy and confidentiality of patient information. Our goal is to ensure that patient privacy and confidentiality is a top priority, and all employees are aware of their role in regard to the proper handling of protected health information. In accordance with this policy, we ask that you refrain from taking any photos while in the hospital.
Patient Rights and Responsibilities
As a patient, family member or guardian of a patient at this hospital, we want to inform you of your rights under Pennsylvania state and federal law. We are committed to honoring your rights. You and your family also have certain responsibilities to help us provide the best possible care. Please take some time to read the Patient Rights and Responsibilities fact sheet given to you along with this guide.
Concerns About Your Care
Temple University Health System is committed to providing the highest level of patient care services. All employees, physicians, other providers of care, and patients/families have the right, without recrimination, to voice their concerns or complaints. We hope that you would contact a manager or department director rst. You may also contact:
- Patient Advocacy Line at 215-728-3063
- The Joint Commission at 1-800-994-6610 or firstname.lastname@example.org OR PA Department of Health at 1-800-254-5164