Insurance & Financial Information

Pay Online

Fox Chase patients can now pay all of their bills online, including for care received at other Temple Health locations.

Pay Your Bill Online


Financial Hardships Due to COVID-19?

Temple Health understands the financial burden COVID-19 has placed on our community. We are here to support our patients during these unprecedented times.

During this time we are offering a zero dollar ($0.00) patient responsibility for the COVID-19 screening tests.

If you are having trouble paying your hospital bills or have questions regarding billing for COVID-19 testing please contact:

Customer Service at 888-336-5897
Monday–Friday, 8:30AM–5PM

Our staff are available to discuss all payment and financial options available.

Fox Chase Cancer Center accepts many health insurance plans. You should also contact your insurance company to go over your benefits and patient liability. Patient liability is what you might have to pay out-of-pocket and includes deductibles, co-payments, co-insurance and any care and services not covered by your health plan.

We are committed to working with you, your doctor and your insurance carrier to make sure you have full access to all the services provided by Fox Chase Cancer Center. Our staff is here to help, so you can focus on your cancer treatment and getting well.

  • Find out if Fox Chase accepts your health insurance plan
  • Learn about Hospital-Based Billing
  • Learn about billing, health insurance and financial assistance programs; or
  • Speak with a Fox Chase staff member about a billing concern or question.

Billing Process/Financial Responsibility

We will bill your insurance company directly for all approved services. However, final resolution of the claim is your responsibility. Your insurance company will determine what portion of the bill is your responsibility and you will be billed accordingly. In addition, you will be responsible for any claims not paid on time by your insurance plan. 

Your stay at Fox Chase Cancer Center or another Temple Health hospital may generate a combined bill for hospital and physician services. You may still receive separate bills from various service providers for ancillary services like ambulance or diagnostic labs.

Due to federal laws and contractual arrangements, we are not permitted to waive charges, deductibles or copayments, as this is considered discriminatory.

For some services, a co-pay may be required at the time of service. We accept Visa, MasterCard, American Express, and Discover credit cards.

Contact our Financial Service Representatives

If you have any questions about your hospital or physician bill, please contact the following Fox Chase Cancer Center representatives.

If you have questions about a bill or payment related to a hospital stay or service dated October 1, 2022 or after, call 888-336-5897

Financial Counselors are available at the following phone numbers: