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Visiting Hours and Policies

Updated 6/10/2020
 

Fox Chase Cancer Center is open and operating under normal business hours and offering telehealth appointments when appropriate for our patients. We are closely monitoring developments related to coronavirus disease 2019 (COVID-19) and are committed to the safety and well-being of our patients during this COVID-19 pandemic.

Fox Chase is determined to keep COVID-19 out of our center. In an effort to safeguard our patients, staff, faculty, and volunteers, and minimize the risk of exposure to COVID-19, the following measures have been put in place:​

  • We have developed the ability to quickly test for the virus that causes COVID-19 and are testing all patients prior to surgery or admission, as well as before other treatments when clinically appropriate. If you have already been tested for the virus that causes COVID-19 somewhere other than Fox Chase, please contact your care team to make them aware of this.
  • As our region and businesses begin to gradually reopen, our priority remains on keeping our patients and staff as safe possible by limiting how many people are on campus at a time.

    Therefore, our current visitor policy remains in effect: Visitors are not able to accompany or visit patients at all Fox Chase locations.

    Visitors may escort outpatients to our screening stations, but then must exit the facility until it is time for pick up. There will be exceptions made for extreme cases, including end-of-life care and for patients with significant disabilities.

    We know that receiving treatment for cancer is a difficult time in our patient's lives, and we understand that loved ones play a crucial role in the healing process. Our staff is dedicated to providing support to our patients, and will be available at all entrances to provide assistance and support to each person. At screening stations, patients who need transport assistance will be taken by staff via wheelchair to and from their outpatient appointments.

    Patients are also encouraged to stay in close contact with their loved ones through phone calls and video chats during outpatient appointments and hospital stays. Our staff members will be happy to assist you with this.
  • All patients will be screened at all Fox Chase locations. This will include an assessment of recent travel and contact history as well as symptoms associated with COVID-19.
  • All employees will be screened for fever before entering the Center and any of Fox Chase’s outpatient facilities.
  • All individuals entering all Fox Chase locations will be given a face mask to wear during their time in our facilities (regardless of the results of their screening). This includes all employees.
  • Parking is not currently being impacted at any Fox Chase location due to COVID-19 screenings. If you have an appointment on Main Campus at 333 Cottman Avenue, please remember to park in the East or West Garage.
  • Anyone who is showing symptoms associated with COVID-19 or has come in contact with a person who has a confirmed case of coronavirus should call Nurse Triage at 215-728-4300 before their next medical appointment.
  • While we continue to provide care to our patients during the COVID-19 pandemic, some patients may be asked to reschedule their appointments. If there are changes to your care, you will be contacted by your care team.
    • Your care team will reach out to discuss telehealth with you if it is a possibility for your appointment.
  • All patient education events and classes hosted by Fox Chase have been postponed at this time. Please check foxchase.org/events for up-to-date information regarding upcoming events.

We know this outbreak can be concerning for patients and their loved ones. Fox Chase will continue to prioritize the safety of our patients, volunteers, and staff during this time.

If you have questions regarding your upcoming appointment or your care at Fox Chase, please contact your care team.

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Visiting hours are 9 am - 9 pm daily, with some exceptions.

If someone has a cold, sore throat, infectious disease or fever, they should not visit any patient room as cancer patients may be prone to catching an illness.

Fox Chase is a Smoke-Free Campus

All Fox Chase Cancer Center buildings are smoke-free. Please respect our smoke-free policy. 

More information on visiting the main campus.

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