Patient Rights and Responsibilities

As a patient of Fox Chase, or as a family member or guardian of a patient at this hospital, we want to inform you of your rights under federal and Pennsylvania state law. We are committed to honoring your rights. You and your family also have certain responsibilities to help us provide the best possible care. A copy of complete patient rights and responsibilities is available upon request.

Terms of Use | Patient Rights | Privacy & Non-Discrimination Notices

HIPAA and Patient Privacy

What does HIPAA mean for you?

The Health Insurance Portability and Accountability Act (HIPAA)  provides guidelines for protecting the privacy of your medical information. When you become a patient, your personal information is protected. This includes your insurance information.

HIPAA policy details will be explained when a patient registers at Fox Chase Cancer Center, or ask your doctor. 

Read the TUHS and HIPAA policy

Compliance/HIPAA Privacy Hotline

TUHS Hotline: 800-910-6721
Fox Chase provides a confidential hotline for patients and staff to put you directly in touch with our Office of Compliance and Privacy through Temple University Health System (TUHS). You may choose to leave your message anonymously, but please give enough detail so we may address your concern.

Non-Discrimination Policy

Fox Chase Cancer Center does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, marital status, veteran status or any other manner prohibited by law. This policy extends to all services, programs and employment.

Pennsylvania Wiretapping Law

It is a violation of Fox Chase policy and state confidentiality laws to use any device to record conversations or telephone calls of patients or staff without consent of all parties. This includes cell phones, cameras or any other electronic devices.

Financial Assistance/Charity Care and Health Insurance Marketplace Information

Fox Chase Cancer Center provides free or reduced-priced care to persons who qualify, as well as assistance in applying for and obtaining government funded insurance programs and ACA Marketplace Plans. If you are uninsured and/or cannot afford the cost of your care, you are encouraged to contact our Financial Counseling Department at 215-728-2678. A Financial Counselor is available Monday-Friday from 8:00am -5pm.

For Billing Inquiries please call 888-378-0357.

Health Insurance Marketplace

For Health Insurance Marketplace Information/Assistance please visit the Temple Health page


Temple University Health System Administrative Policies and Procedures

Financial Conflict of Interest in Research (230) (230)

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