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About Fox Chase Cancer Center Patient Satisfaction Ratings

At Fox Chase Cancer Center, we are committed to holding ourselves to the highest standards of patient satisfaction and transparency.

Sharing our patient satisfaction ratings and comments is one of our efforts to provide patients the information they need to make important healthcare decisions.

To achieve this goal, we have partnered with Press Ganey, an industry leader in healthcare patient satisfaction for more than 30 years, to display the ratings and reviews of our providers.

After appointments with a provider, our patients are randomly invited to complete a survey to provide feedback about their care and experience. Unlike other provider rating websites, the use of Press Ganey survey results ensures that all ratings and comments are from patients who have been treated by one of our providers.

 
Why Don’t All Providers Have Ratings and Comments?

To ensure the accuracy of our patient satisfaction scores, we require that a provider has a minimum of 30 completed surveys. This helps to improve the accuracy and reliability of the displayed results. Star ratings on this site are collected on a rolling basis from the previous 12 months. Comments on this site start from January 2018. 

Do You Post All Comments?

Our goal is patient satisfaction and transparency. Therefore, we are committed to displaying ratings and comments that provide positive or negative feedback. However, we do not post comments that are libelous, slanderous, profane, offensive, inappropriate, or contain protected health information that may risk the privacy of our patients.

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